5/30/2023 0 Comments Anthem blue cross phone number![]() Until finally, five hours later, I get into a virtual visit. I’d try a few times and severely times I had to get back at the end of the line. What do you think happened when I was texted to return to app? The same thing. This is the ONLY WAY I can make the app refresh. So I start navigating away and returning back periodically, about every three minutes. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So, I navigate away and come back to the request an appointment page. Then I notice the same thing happening as before. So I was also logged out several times “for my security” I tried again. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. ![]() I waited one night and With 8 people ahead of me according to the app. The app doesn’t refresh accurately on iPhone or iPad. If you could, please email us your Username at we want to assist you in getting this reviewed as quickly as possible. Hello Hadhighhopes898, we can understand why that would be frustrating. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task. I go through all of the steps for a third time, nothing shows up. Can you do it on the phone with me now? It should show up in real time.” I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I waited and checked back today- it’s like it never happened. I look in pending transactions and my recent bill pay submission isn’t there. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. Got all the way to the end screen saying “submitted”. I log in yesterday and it says it was denied although I had more than enough in there. I went through the normal steps on Friday January 10th. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I loved the Anthem website and used it all the time for Bill Pay with my HSA account. Sydney Health options are based on each member’s plan, so some features may not be available to all members. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. Refill your prescriptions – You can set up automatic refills and reminders for your medications.ĭownload Sydney Health to your device today. Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you. View claims – Easily track your claims including the status and your costs. See your estimated costs before you receive care. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. Find care – Search for care when and where you need it. Find out what’s covered and check your claims. Plan details – Understand your share of the costs, including your deductible and copay. ![]() Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative. Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email. This may include tracking your steps, calories, sleep data, and weight management. Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place. You can understand your benefits, improve your health, and save money. Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. ![]()
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